The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter ( including sexual harassment and ragging cases) within the campus through the online and grievance/ suggestion box.

Mechanism of the GRC:

1. After receiving complaints via the e Grievance online portal, the concerned officer in-charge will attend the grievance promptly and effectively, segregate the complaint, discuss with the concerned committee and thereafter direct the said complaint to the respective committee.
2. Complaints of general nature shall be considered by this committee and resolved accordingly.
3. The concerned committee shall investigate the cases directed accordingly .If required, a hearing with the complainant or clarification from the concerned may be taken.
4. If the complaint / grievance is found invalid, the complainant and the person against whom the complaint is made, will be informed accordingly and penal action may be taken.
5. The complaint in any case shall be resolved within a reasonable time.

Procedure for lodging complaint:

A student of the Vidyasagar University who wants to lodge a grievance pertaining to any issue of Vidyasagar University may do so by following the steps:

1. Log in to the website of the Vidyasagar University
2. Go to the Student Zone tab
3. Student Grievance Portal (The above three steps can be surpassed if the link http://apps.vidyasagar.ac.in/Grievance/ is provided)
4. Lodge a new grievance / Send a reminder / view ‘My grievances’ (The above four steps can be surpassed if the link http://apps.vidyasagar.ac.in/Grievance/Account/Default.aspx?Continue=New is provided)
5. Provide his/her e-mail address
6. Create a password
7. Confirm the password
8. Enter the CAPTCHA Code

The students may feel free to drop the writing (can be anonymous if required) in the grievance/ suggestion box.