Important Administrative Committees/Cells

Students Grievance Redressal Committee (SGRC)

Constituted vide Memo No. VU/R/Noti./1383/2025 dated 16.09.2025
Professor Tagar Lal Khan

Professor, Department of Commerce

Chairman
Professor Sisir Kumar Nag

Retired Professor, Jadavpur University

Ombudsperson
Professor Papia Gupta

Professor, Department of Philosophy

Member
Professor Ramkrishna Maiti

Professor, Department of Geography

Member
Professor Jolly Das

Professor, Department of English

Member
Professor Biswapati Jana

Professor, Department of Computer Science

Convener
Representative from Student Community

Semester Topper from Science and Arts & Commerce

Special Invitee

Vision

To foster a fair, transparent, and student-friendly academic environment at Vidyasagar University where every student has access to a credible mechanism for the timely and impartial redressal of grievances, thereby upholding the dignity, rights, and welfare of the student community.

Mission

  • To provide students with an accessible, transparent, and time-bound platform to voice academic, administrative, and personal grievances without fear of prejudice or victimization.
  • To ensure natural justice and fairness in resolving disputes between students and the University (or between students themselves) through impartial inquiry and mediation.
  • To promote a culture of accountability, mutual respect, and trust between students, faculty, and administration.
  • To prevent, as far as possible, situations that may lead to student unrest, harassment, or discrimination on any ground including gender, caste, religion, or disability.
  • To ensure compliance with UGC (Redressal of Grievances of Students) Regulations, 2023, and other applicable statutory guidelines.
  • To create awareness among students regarding the grievance redressal mechanism, their rights, and the procedures available to them.


Online Grievance Redressal Management System

Apart from the Students Grievance Redressal Committee (SGRC), the University has a well-established Online Grievance Redressal Management System.
Visit Online Grievance Redressal Management System

Objectives: 

This system aims to look into the complaints lodged by any student/other stakeholders and redress them as per requirement. Students may submit grievances relating to academic and non-academic matters (including sexual harassment and ragging cases) through the Online Grievance Redressal System or the Grievance / Suggestion Box available on campus.

Officials for Online Grievance Redressal Management System

Registrar
Dr. Jayanta Kishore Nandi

Registrar, Vidyasagar University

Nodal Officer
Dr. Avijit Roychoudhury

Inspector of Colleges, Vidyasagar University

ioc@mail.vidyasagar.ac.in

8373063961


Mechanism of the Grievance Redressal Cell

  1. Complaints received through the e-Grievance Portal are attended promptly by the officer-in-charge.
  2. The grievance is segregated and discussed with the concerned committee before forwarding it for necessary action.
  3. Complaints of general nature are considered directly by the Grievance Redressal Cell.
  4. The concerned committee investigates the complaint and, if necessary, hears the complainant or seeks clarification.
  5. If a complaint is found invalid, both parties are informed accordingly and appropriate action may be taken.
  6. Every complaint is resolved within a reasonable period of time.

Procedure for Lodging a Complaint

A student of Vidyasagar University may lodge a grievance by following the steps below:

  1. Log in to the Vidyasagar University website.
  2. Open the Student Zone.
  3. Open the Student Grievance Portal or visit
    http://apps.vidyasagar.ac.in/Grievance/
  4. Select Lodge a New Grievance, Send Reminder or View My Grievances.

    Direct Link:
    http://apps.vidyasagar.ac.in/Grievance/Account/Default.aspx?Continue=New
  5. Provide your Email Address.
  6. Create a Password.
  7. Confirm the Password.
  8. Enter the CAPTCHA Code.
  9. Lodge New Complaints/Grievance with details in the prescribed online form.
Students may also submit written grievances (anonymous if required) through the Grievance / Suggestion Box.